Privacy policy

PRIVACY POLICY Last updated: April 2026

At HLION, your privacy is important to us. This policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. DATA CONTROLLER HLION (hlion.shop) 📧 info@hlion.shop

2. INFORMATION WE COLLECT We collect personal information when you place an order or contact us, including:

  • Full name
  • Email address
  • Shipping and billing address
  • Payment details (processed securely — we do not store card data)
  • IP address and browsing data (via cookies)

3. HOW WE USE YOUR INFORMATION We use your data to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties, except as necessary to fulfill your order (e.g. shipping carriers, payment processors).

4. LEGAL BASIS FOR PROCESSING (GDPR) We process your data based on:

  • Contract performance — to fulfill your order
  • Legitimate interests — to improve our services
  • Legal obligation — to comply with EU law
  • Consent — for marketing communications (opt-in only)

5. DATA SHARING Your data may be shared with:

  • Payment processors (e.g. Shopify Payments, PayPal, Stripe)
  • Shipping and fulfillment partners
  • Analytics tools (e.g. Google Analytics)

All third parties are required to handle your data securely and in compliance with GDPR.

6. DATA RETENTION We retain your personal data for as long as necessary to fulfill your order and comply with legal obligations, typically no longer than 3 years.

7. COOKIES Our website uses cookies to improve your browsing experience, analyze traffic, and enable marketing features. You can manage your cookie preferences through our cookie consent banner.

8. YOUR RIGHTS UNDER GDPR As an EU resident, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing
  • Data portability
  • Lodge a complaint with your national data protection authority

To exercise any of these rights, contact us at: 📧 info@hlion.shop

9. DATA SECURITY We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All transactions are encrypted via SSL.

10. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. CONTACT 📧 info@hlion.shop ⏰ Monday – Sunday, 10:00 – 22:00 (Greece Time)