FAQ

Shipping & Delivery

When will my order be processed?
All orders are processed within 24–48 hours.

When will I receive my order?
Estimated delivery time is 7–15 business days, depending on the product and your location.

Once your order is shipped, you will receive a tracking number via email.

Payments

Which payment methods do you accept?
We accept Visa, Mastercard, PayPal, and all secure payment methods supported through Shopify.

All transactions are encrypted and processed securely.

Returns & Cancellations

Can I cancel my order?
Yes — as long as your order has not yet been shipped.
Please contact us as soon as possible after placing your order.

What happens if my product is defective or damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.

After verification, we will offer a replacement or an appropriate solution at no extra cost.

Contact & Support

Need assistance with your order?
You can reach our Support Team via the contact page or directly at:
📧 info@hlion.shop

We usually respond within 24 hours.

HLION is committed to quality products, reliable delivery, and transparent customer support.